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Awaiting Order Arrival

How long does delivery take?

Delivery times vary depending on your location and the product. Estimated delivery times are shown at checkout.

 

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.

My order hasn’t arrived yet. What should I do?

If your order is delayed beyond the estimated delivery time, please contact our support team with your order number for assistance.

Ordering & Payment

How do I place an order?

Simply add items to your cart, proceed to checkout, and complete payment. You’ll receive an order confirmation email once your purchase is successful

What payment methods do you accept?

We accept secure online payment methods commonly used for e-commerce. Available options will be displayed at checkout.

Can I change or cancel my order?

Orders can only be changed or canceled before they are processed for shipping. Please contact us as soon as possible after placing your order.

After sales

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order details.

How do I contact customer support?

You can reach our support team through the contact information provided on our website.

Do you offer product support after purchase?

Yes, we are happy to assist with any questions related to your purchase of affordable general merchandise.

Refund

Do you offer refunds?

Yes. Refunds are available for eligible items returned within the specified return period.

How long does it take to receive a refund?

Once your return is approved, refunds are processed to the original payment method within a reasonable timeframe.

 

Are shipping fees refundable?

Shipping fees are non-refundable unless the item was damaged or incorrect.